Return Policy for Nyad Products

Before returning any items (except for recalibration service and repairs) you must call 925 270-3971 8:30 a.m. – 5:00 p.m. PST. Monday through Friday for approval.

Product may be returned for a full refund/credit within 30 days from the date that Nyad originally shipped and must be returned in their original new condition. Exceptions for special order.  Returns for special orders will have 30% restocking fee and must be approved.

Items returned in damaged or altered conditions which cannot be resold as new will have a 30% restocking fee.

All returned items are subject to inspection for use and damage before credit is issued. Returns may incur additional charges if product is returned in damaged conditions.

Manufacture Warranty/Defective Claims - You may return product to us for rework, exchange and/or request a full refund/credit. Request must be made from the original purchaser. Upon receipt of a returned item, Nyad will evaluate and determine the warranty claim.

Damaged Items – It is your responsibility to inspect your packages for damages/defect on delivery. If product is damaged in transit to you, we must be notified immediately (within 24 hours) so that we can submit a claim the our freight carrier.

Lost Packages – Lost Packages must be reported within 30 days of shipment date and verification from the freight carrier that product has not been delivered.

Please contact or email us for further important instructions on filing a lost or damaged package claim.

TECHNICAL SUPPORT

Nyad, Inc. will offer Technical Support via telephone or email. All technical support shall be related to the Nyad Equipment only. Any other technical issues involving other products and services to the Nyad Equipment will not be the responsibility of Nyad, Inc.; however, our technical support team will offer their best knowledge and support involved in the Nyad Equipment.

Warranty/TechnicalSupport:

Ph (925) 270-3971 ext 4
Contact: Dorothy Natividad
Email:Dorothy@nyad.com
www.nyad.com

WARRANTY TERMS

Nyad, Inc. warrants to the original consumer purchaser that all parts used in the construction or fabrication of the Nyad Equipment will be free from defects in materials and factory workmanship, under normal use and service for five years from the date of delivery.

Warranty coverage provides the necessary repairs or parts replacement found by Nyad, Inc. to be defective due to bad workmanship or faulty materials.

LIMITATIONS OF WARRANTY

The Nyad Equipment is restricted to inspection (FOB the Factory) before warranty is determined, unless other arrangements have been made by Nyad and the original consumer purchaser.

This warranty does not apply to routine service/maintenance, repairs and routine calibration of the moisture sensor every twelve (12) months in accordance with manufacturer’s recommendation, or replacements made necessary by fire or water damage, or accident to or improper installation by others, alteration, misuse or abuse to the Nyad Equipment.

This warranty does not cover labor charges or cost incurred for time and expense by other service agencies or personnel involved in maintaining the Nyad Equipment.

Application of this Warranty is further conditioned upon the following:

Installation. The Nyad Equipment must be properly installed in accordance with Nyad’s installation procedures and instructions.

Proper Maintenance and Operation. The Nyad Equipment must be properly maintained and operated in accordance with Nyad’s maintenance and operating procedures.  All service parts must be acquired from Nyad or its authorized representative.

No Alteration.  The Nyad Equipment must not have been modified or altered from its original conditions at the date of delivery or installation.

Failure to comply with any of these conditions will void this warranty.