Recalibration Services

Nyad Series 50 moisture probes primary maintenance is a routine calibration on the moisture probe only. The moisture probe contains electronics that stores the calibration data in memory; therefore, it is not necessary to calibrate the analyzer. Do not send the entire instrument unless you are requesting an evaluation or repair.

Click here for complete Re-calibration Policy.pdf

Cost

Product sent in for recalibration, evaluation and/or repair will incur the following charges:

• Recalibration of moisture probe: $368
• Evaluation of instrument: $ 49
• Repair of Instrument: $ 95 an hr (plus parts)

Lead Time

Due to the high demand for recalibration, all product received will be on a first come first served basis. Because we make every effort to ensure the accuracy of our testing, please allow 5 to 6 weeks for delivery.

Evaluation/Repair of Instrument

Upon sending your instrument for evaluation or repair, please include a detailed explanation and all accessories, such as cables and power cords to ensure a thorough evaluation. A Work Order will be issued and faxed or emailed to you for approval, if the cost of the repairs exceeds the original purchase order amount.

Calibration Interval

A recommended calibration interval on the Series 50 moisture probes is every 12 months and is performed by the factory only.

Return Policy

A valid PO (purchase order) is required before any work can be performed. Product arriving to our facility without a valid purchase order will not be received into our system until one is received. The following information is required when returning your product.

• Contact Name with Phone and Fax number.
• “Bill To” and “Ship To” information.
• Payment information: Valid PO or Visa/MC information.
• Ship to:

Attn: Repair Department Nyad, Inc, 200 Mason Circle, Suite A, Concord, CA 94520
Warranty Claim: Refer to Nyad’s  Return/Warranty policy for further details

Shipping Policy

Shipments are processed through UPS. California shipments are UPS ground service. Shipments to all other states are UPS 3 day service, unless otherwise noted on purchase order or notified by customer in writing. Due to shipper restrictions, we cannot deliver to P.O. Boxes. Applicable freight charges will apply, unless freight account number is specified.