RETURN POLICY

Before returning any items (except for recalibration service and repairs) you must contact Nyad at 925 370-8990 8:30 a.m. – 5:00 p.m. PST. Monday through Friday for an approval and to obtain a RGA/RMA number.

Product may be returned for a full refund/credit within 30 days from the date that Nyad originally shipped and must be returned in their original new condition.

Exception on special orders: (Non-standard stock items) Returns for special orders will have a 30% restocking fee and must be approved.

All returned items are subject to inspection for use and damage before credit is issued. Items returned in damaged or altered conditions, which cannot be resold as new, will have a 30% restocking fee and may incur additional charges.

Manufacture Warranty/Defective Claims: You may return product it to us for rework, exchange and/or request a full refund/credit. Request must be made from the original consumer purchase. Upon receipt of a returned item, Nyad will evaluate and determine the warranty/defective claim.

Damaged Items: It is your responsibility to inspect your packages for damages/defects on deliveries. If product is damaged in transit to you, we must be notified immediately (within 24 hours of delivery) so that we can submit our claim accordingly.

Lost Packages: Lost Packages must be reported within 30 days of placing your order with verification from the freight carrier that product has not been delivered.

Please contact or email us for further important instruction on filing a lost or damaged package claim.

WARRANTY

The manufacturer will repair or replace any part of the analyzer found to be defective in materials or workmanship at no cost to you. This warranty is limited to the original consumer purchase of the analyzer. This warranty does not apply to any defect caused by improper installation, alteration, abuse or misuse. This warranty does not cover normal maintenance, such as routine calibration.

For more information regarding warranty, please contact Nyad.

RETURN ADDRESS:

NYAD, INC.
837 ARNOLD DRIVE, SUITE 210
MARTINEZ, CA 94553
ATTN: RETURN GOODS