Recalibration
Nyad Series 50 moisture probes primary maintenance is a routine
calibration on the moisture probe only. The moisture probe contains
electronics that stores the calibration data in memory; therefore, it
is not necessary to calibrate the analyzer. Do not send the entire
instrument unless you are requesting an evaluation or repair.
Cost
Product sent in for recalibration, evaluation and/or repair will incur
the following charges:
- Recalibration of moisture probe: $368
- Evaluation
of instrument: $ 45
- Repair of Instrument: $ 85 an hr (plus
parts)
Lead Time
Due to the high demand for recalibration, all product received will be
on a first come first served basis. Because we make every effort to
ensure the accuracy of our testing, please allow 5 to6 weeks for
delivery.
Evaluation/Repair of Instrument
Upon sending your instrument for evaluation or repair, please include a
detailed explanation and all accessories, such as cables and power
cords to ensure a thorough evaluation. A Work Order will be issued and
faxed to you for approval, if the cost of the repairs exceeds the
original purchase order amount.
Calibration Interval
A recommended calibration interval on the Series 50 moisture probes is
every 12 months and is performed by the factory only.
Return Policy
A valid PO (purchase order) is required before any work can be
performed. Product arriving to our facility without a valid
purchase order will not be received into our system until one is
received. The following information is required when returning your
product.
- Contact Name with Phone and Fax number.
- “Bill To”
and “Ship To” information.
- Payment information: Valid PO or
Visa/MC information
- Ship to:
Attn: Repair Department Nyad, Inc, 200 Mason Circle, Suite A, Concord, CA 94520
Warranty Claim
Refer to Nyad’s return/warranty policy.
Shipping Policy
Shipments are processed through UPS. California shipments are UPS
ground service. Shipments to all other states are UPS 3 day service,
unless otherwise noted on purchase order or notified by customer in
writing. Due to shipper restrictions, we cannot deliver to P.O. Boxes.
Applicable freight charges will apply, unless freight account number is
specified.